PRIVACY POLICY
Last Updated: June 10, 2025
COCO Smiles Orthodontics (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.
If you do not agree with this Privacy Policy, please do not use our Site.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
-Name
-Email address
-Mailing address
-Phone numbers (collected in-office, by phone, or through patient management systems)
-Appointment information
We may also automatically collect certain information such as IP address, browser type, and device information when you visit our website.
How We Use Your Information
We may use your information to:
-Schedule and confirm appointments
-Provide treatment updates
-Respond to inquiries
-Improve our website and services
-Send administrative communications
-Send marketing communications (only if you have opted in)
SMS Communication Policy
Consent to Receive Text Messages
By providing your mobile phone number and affirmatively opting in, you expressly consent to receive recurring SMS messages from COCO Smiles Orthodontics. Consent is obtained only through documented written or verbal authorization and is not implied by providing a phone number alone.
These messages may include:
-Appointment reminders
-Appointment confirmations
-Treatment-related communications
-Office updates
-Promotional or marketing messages (if separately opted in)
Message frequency varies depending on your appointment schedule and account activity. Message and data rates may apply.
Consent to receive SMS messages is not a condition of receiving treatment.
How You Provide Consent
You may opt in to receive SMS messages by:
-Checking an SMS consent box on patient forms
-Signing an in-office consent form
-Providing verbal consent that is recorded and stored in your patient record
Consent is obtained prior to sending any SMS messages. Consent records are maintained and may be used to demonstrate compliance with carrier and regulatory requirements. If required, we may send a confirmation text message to verify your opt-in.
Opting Out
You may opt out of SMS communications at any time by:
-Replying STOP to any message
-Replying HELP for assistance
-Calling us at 305-786-4964
After you reply STOP, you will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again.
No Sale of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your information may be shared only with service providers who assist us in delivering communications (such as our SMS platform provider) and who are contractually obligated to safeguard your information.
Email Communications
If you no longer wish to receive email communications from us, you may unsubscribe using the link in any email or contact us directly.
Data Security
We implement administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.
Data Retention
We retain personal information only as long as necessary to provide services and comply with legal obligations. You may request deletion of your information by contacting us at:
dreljach@cocosmilesorthodontics.com
305-786-4964
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of the Site constitutes acceptance of any changes.
Contact Us
COCO Smiles Orthodontics
2000 South Dixie Highway, Suite 100C
Coconut Grove, Miami, FL 33133
Phone: 305-786-4964
Email: dreljach@cocosmilesorthodontics.com